Terms and conditions

Please read the House Rules before booking your stay

1. Payment Schedule

1a. Booking deposit

A non-refundable booking deposit equal to 20% of the total booking value is required to secure your reservation. The booking deposit will be deducted from the total cost of your stay, with the remaining balance and any applicable damage deposit due 30 days before your arrival date. Your booking will not be confirmed until the deposit has been received. As the reserved dates are removed from availability and may not be rebooked, the booking deposit is non-refundable and non-transferable in the event of cancellation by the guest. The deposit amount will be clearly shown on your quote and booking confirmation.

1b. Refundable Damage Deposit

A refundable damage deposit of £300 is required for all bookings. The damage deposit is payable at the same time as the final balance payment, which is due 30 days before your arrival date. The deposit is held as security against any damage, breakages, excessive cleaning requirements, missing items, breaches of the booking terms, or other costs incurred during your stay. Where the damage deposit is paid by Stripe, any refund due will be returned to the same payment card used to make the deposit. If the damage deposit is paid by bank transfer (BACS), guests will be required to provide their bank account details after their stay to enable the refund to be processed. Subject to a satisfactory property inspection following departure, the deposit will be refunded within 7 days of check-out. Any deductions considered necessary will be supported by evidence and communicated to the lead guest before the refund is processed.

1c. Final payment

The remaining balance for your stay, together with the £300 refundable damage deposit, is due 30 days before your arrival date. A reminder may be sent before the due date; however, it remains the guest’s responsibility to ensure payment is made on time. If the final balance is not received by the due date, we reserve the right to treat the booking as cancelled and retain any booking deposit already paid. Access details and check-in information will be provided once all outstanding balances have been received in full.

2. Purpose of the Property

The property is provided solely for quiet holiday enjoyment.
It must not be used as:

• a permanent or long-term residence;
• a business or work location; or
• venue for events, parties or gatherings.

3. Occupancy Limits 

The maximum number of guests permitted is stated in your booking confirmation and must not be exceeded at any time. 
Children and infants count toward occupancy unless expressly stated otherwise. 
Visitors are not permitted without prior written approval. 

4. Noise and Behaviour 

Guests must behave responsibly and with consideration for neighbours and the local community. 
Parties, events, celebrations and gatherings are strictly prohibited. 
Quiet hours apply between 10:00pm and 8:00am. 
Excessive noise, nuisance behaviour or anti-social conduct is not permitted at any time of day. 

5. Respect for Neighbours and Community 

Guests must not cause disturbance to neighbouring properties, shared areas or the surrounding community. 
Loud music, shouting or outdoor noise may lead to complaints and enforcement action. 
Any complaint from neighbours, the managing authority or local enforcement officers will be treated seriously. 

6. Parking

Parking must not: 

• obstruct access for neighbours or emergency services; or 
• breach local parking restrictions. 
• The Company accepts no responsibility for parking fines or enforcement action. 

7. Waste and Recycling 

Guests must follow all waste and recycling instructions provided in the property. 
Rubbish must be placed in the correct bins and disposed of in accordance with local collection arrangements. 
Waste must not be left in communal areas or outside the property other than as instructed. 

8. Care of the Property 

Please treat the property, furniture and contents with care. 
Any damage, breakage or defect must be reported promptly. 
Furniture must not be moved between rooms unless expressly permitted. 

9. Smoking, Drugs and Hazardous Items

• Smoking and vaping are not permitted inside the property unless expressly stated otherwise. 
• Illegal substances are strictly prohibited. 
• Candles, fireworks, portable heaters and other fire hazards must not be used. 

10. Pets

Pets are only permitted where expressly authorised in the booking confirmation. 

Approved pets must:

• not be left unattended; 
• be kept off furniture unless stated otherwise; and 
• not cause damage or nuisance. 
• Additional cleaning or damage charges may apply. 

11. Safety and Security

• Guests must comply with all safety instructions displayed in the property. 
• Fire exits must be kept clear at all times. 
• Alarms, safety equipment and utilities must not be tampered with. 
• Doors and windows must be secured when the property is unattended. 

11a. Security Cameras

External security cameras monitor entrances and access points for the safety and security of guests and the property. A camera is also located in the entrance hallway facing the front door. This camera is used only while the property is unoccupied to verify guest arrival and authorised access. Once guests have checked in, the camera is switched off and remains off for the duration of the stay. Cameras are used for security purposes only. Tampering with, obstructing, or disabling any security equipment is prohibited and may result in the termination of the booking without refund. Guests remain responsible for securing the property and their personal belongings during their stay.

12. Departure

• Guests must vacate the property by the stated check-out time of 10am unless otherwise agreed. 
• All rubbish must be removed from property and put in the provided wheelie bins at the front of property.
• All keys must be returned as instructed. 
• Failure to depart on time may result in additional charges. 

13. Breach and Enforcement 

Breach of these House Rules constitutes a breach of the booking contract. 

The Company reserves the right to: 

• equire guests to leave the property immediately; 
• refuse refunds; and 
• recover costs arising from breach or damage. 

Thank You 

Thank you for respecting these House Rules. 

They are in place to ensure a safe, comfortable and enjoyable stay for all guests and neighbours.